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TechGear
Real discussions from product enthusiasts
Microphone Failure on Voyager 4310 UC Reported
Users on r/poly have frequently reported instances where the microphone on the Voyager 4310 UC ceases to transmit any audio, despite other Bluetooth functions operating normally. This issue persists across various devices and connection types.
Warranty Resolution for Voyager 4310 UC Mic Issues
When the microphone on the Poly Voyager 4310 UC malfunctions, common community advice points towards checking for firmware updates via the Poly Lens app. However, for persistent issues, users often rely on the 2-year warranty for a replacement unit, with some opting for returns.
Voyager 4310 UC Microphone Defects Lead to Returns
A notable number of users experiencing persistent microphone failures with the Poly Voyager 4310 UC have resorted to returning the headset or purchasing alternative models. This suggests the defect can significantly impact usability for critical communication tasks.
Expert answers based on real user experience
Users frequently report the microphone on the Voyager 4310 UC failing to pick up any sound, even when audio playback via Bluetooth to mobile devices (iPhone, Android) and laptops (Windows) is functional. This issue has been observed across Bluetooth and wired PC connections. While firmware updates via the Poly Lens app are suggested, many users find persistent microphone defects are best resolved by utilizing the product's 2-year manufacturer warranty for a replacement unit. This reliance on warranty indicates a recurring problem for some units.
r/poly
The dedicated Microsoft Teams button on the Voyager 4310 UC offers users instant access to the platform, simplifying call management. This native integration allows for immediate response to incoming calls or initiation of Teams meetings without requiring manual navigation through computer software. Combined with its Bluetooth 5.2 connectivity and the noise-canceling dual mic featuring Acoustic Fence technology, it streamlines communication for hybrid professionals.
r/poly
Users report that the included BT700 Bluetooth adapter enables a solid wireless connection, often achieving the stated 50 m (164 ft) range in open office environments or home settings. This extended range, facilitated by Bluetooth 5.2 technology, allows for significant mobility during calls and multitasking, freeing users from their workstations while maintaining clear audio quality. The dual connectivity also supports simultaneous pairing with a mobile device.
r/poly
The Poly Voyager 4310 UC is designed primarily for office and mobile communication environments, not rugged outdoor use. It does not feature an Ingress Protection (IP) rating, meaning it lacks certified resistance to dust ingress or water splashes, let alone immersion. Unlike gear rated for at least IP54, this headset is not built to withstand the demands of environments with significant dust particles or precipitation, and its sensitive internal components, such as the 32 Ohms impedance drivers, could be compromised by exposure.
Product Specifications Analysis
Specific battery performance data for the Voyager 4310 UC in cold conditions, such as -10°C or below, is not published by the manufacturer. Standard lithium-ion batteries, like those typically used in such devices, can experience a capacity reduction of up to 30% in freezing temperatures. This would significantly decrease the total talk time available from a full charge, a factor not addressed by the headset's design specifications which focus on typical office usage scenarios.
POLY
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POLY Poly - Voyager 4310 UC Wireless Headset (Plantronics) - Single-Ear Headset w/Mic - Connect to PC/Mac via USB-C Bluetooth Adapter, Cell Phone via Bluetooth - Works with Teams (Certified), Zoom & More. Features: Audio Quality: Callers hear you — not your surroundings, with a noise-canceli.... Connectivity and Mobility: Connect to a computer via BT700 Bluetooth adapter .... Integration: Bring up Microsoft Teams instantly thanks to the full native Tea.... Wearing Style: Single-ear lightweigh...
| UPC | 197029610072 017229174221 |
| ASIN | B09BBS65V4 |
| Color | Black |
| Theme | Communication |
| Impedance | 32 Ohms |
| Brand Name | POLY |
| Model Name | VOYAGER 4310 UC V4310-M C |
| Style Name | Headset (Teams Version) |
| Unit Count | 1.0 Count |
| Is Electric | Yes |
| Item Weight | 122 Grams |
| Control Type | Media Control |
| Manufacturer | Poly |
| Model Number | 218473-02 |
| Noise Control | Active Noise Cancellation |
| Series Number | 4300 |
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Battery Technology Analysis
| Built-In Media |
| Cable, Charging Station |
| Cable Features | Without Cable |
| Control Method | Touch |
| Earpiece Shape | Angular |
| Headphone Jack | usb |
| Bluetooth Range | 50 Meters |
| Controller Type | Touch |
| Frequency Range | 20 Hz - 20,000 Hz |
| Number of Items | 1 |
| Antenna Location | Hybrid Work |
| Audio Driver Type | Dynamic Driver |
| Bluetooth Version | 5.2 |
| Subject Character | no character |
| Compatible Devices | Computers, Laptops, Cell Phones |
| Enclosure Material | Plastic |
| Additional Features | Fast Charging |
| Battery Charge Time | 1.6 Hours |
| Carrying Case Color | Gray or black |
| Wireless Technology | Bluetooth |
| Battery Average Life | 24 Hour |
| Warranty Description | 2 year manufacturer |
| Age Range Description | Adult |
| Customer Package Type | FFP |
| Carrying Case Material | Plastic |
| Water Resistance Level | Not Water Resistant |
| Connectivity Technology | Bluetooth, Bluetooth 5.2 |
| Headphones Ear Placement | Over Ear |
| Specific Uses For Product | Home |
| Headphone Folding Features | Over Ear |
